Customer Support Hotlines: +63 (2) 638 3558 or +63 (2) 719 0264
Follow Forex Online Shopping
facebook twitter

Frequently Asked Questions

  • What is your company?
    • Forex Cargo is a licensed and bonded ocean transport intermediary, Non-Vessel Common Carrier (OTI-NVOCC) that specializes in the transport of household goods and personal effects to the Philippines, via ocean cargo.  The cargo business was established in the USA in 1987 and now serves the shipping needs of the Global Filipino in four (4) continents.

      Presently, air cargo is now available on our LA and VA warehouses to cater to the shipping needs of our customers. For more information, you may contact us through customercare@forexworld.com.
  • Where are you located and what is your contact information?
    • We are located at
      US, California Warehouse US, Virginia Warehouse
      21136 S. Wilmington Ave., Unit 110
      Carson, CA 90810
      *** Effective February 16, 2015

      5222 Eisenhower Avenue,
      Alexandria, VA 22304

      310-523-4080
      forexcal@forexdkm.com (e-mail)
      Contact Person(s):
      JP
      and Ging Carino.
      703-823-1508
      forexdc@forexdkm.com (e- mail)
      Contact Person(s):
      Carmen De Jesus

      These are the warehouses where your orders can be delivered, consolidated, repacked and shipped. 

      In Manila, our address is

      69 Marcos Highway,
      San Isidro, Cainta, Rizal

      Contact Number:
      661-3991; 661-3992
      655-5830; 655-5788, 392-9650
      Contact person(s):  Vicente Reyes.

      Forexworld Customer Care

      1107B Tektite West Tower
      Exchange Road, Ortigas Center,
      Pasig City 1605

      Contact number(s):
      638-3555 to 58 loc. 105-107, 112, 117
      638-3559 (fax)
      Mobile:
      +63 917 865 9589 (Globe)
      customercare@forexworld.com (e-mail)

  • What are your shipping rates?
    • Rates differ according to the size of the box.

      For your reference, below is a price guide for our available box sizes.

      Published Rates for LA Warehouse
      Box
      Dimension
      Shipping Charge
      Green box (non commercial box)
      24” x 18” x 24”
      $65.00
      Blue box (regular box)
      23” x 20” x 17”
      $55.00
      Red Box (medium box)
      23” x 16” x 17”
      $45.00
      Bulilit box
      18” x 16” x 9”
      $35.00
      Any box smaller than the bulilit
      $25.00
      These rates apply to Metro Manila deliveries only.  Deliveries to provinces are available for an extra charge, depending on its destination.

      Published Rates for VA Warehouse (DC/MD area as well)
      Box
      Dimension
      Shipping Charge

       

      Manila
      Luzon
      Visayas
      Mindanao
      Traditional Box  
      Forex Blue 450
      23" x 20" x 17"
      $108
      $115
      $115
      $122
      Forex Blue 300
      18" x 18" x 16"
      57
      65
      65
      70
      Forex Blue 150
      17.5" x 9" x 16"
      30
      35
      35
      35
      Non commercial box
      23" x 20" x 20"
      118
      125
      125
      132
      Red Box
      23" x 20" x 17"
      65
      85
      85
      95

      ***Rates are subject to change. For more information, you may contact us through customercare@forexworld.com

      There is an additional $5-$10 handling fee for repacking, consolidating smaller items into a bigger box. Furthermore, additional charges will apply if packages need to be picked up from a house or a supplier. Charges will depend on factors like the size of the box, area where the box will be picked up, readiness of the box, or if the items need to be repacked and consolidated.

      For odd-sized or oversized boxes, please e-mail or call us with the length, width and height information so we can provide you a quote.

      We can repack and consolidate small items and packages for you to fit into one of our bigger boxes to save you on shipping costs.

      Again, these rates apply to Metro Manila deliveries only.  Deliveries to provinces are available for an extra charge, depending on its destination.
      See Provincial Rates

  • Can you store items in your warehouse?
    • We have a storage policy for storing your items. We can collect and store your orders/packages for you for up to thirty (30) days . If you don't request to ship by then, we charge a storage fee of $10 per month until your box is shipped.
  • Is there a weight limit?
    • By default we ship via ocean, technically there is no weight limit. However, we recommend that the boxes can at least be carried or handled by two (2) people, for the safety of your boxes.
      For air freight packages, please contact us through customercare@forexworld.com for a quotation.
  • Will I be taxed for my shipment?
    • Generally the ocean freight and airfreight charges we quote are inclusive of taxes and Customs documentation. However it may be subject to change as certain item(s) require tariff charge(s) and/or custom duties.

      You may call or e-mail us ( forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com ) to inquire about these items (e.g. appliances, electronics, other high-end items, and other item(s) in general) or for general inquiry on rates.

  • How long does shipping take? How often do you load?
    • From the time the boxes are loaded in the container and leaves the port in US.

      Approximately 4-6 Weeks for Metro Manila deliveries
      Approximately 6-8 Weeks for Provincial deliveries

      We load 5-8 containers a week for our LA warehouse, more when needed.

      As per our VA warehouse, kindly verify with our Forex Online Shopping Customer Care (FOSCC) Representative for shipment schedule(s).

      *** Do take note that certain delay(s), of about a week or two (2), may be added to the above mentioned period due to US and Philippine Customs random inspection of shipment.

      *** For air freight schedules, you may contact our FOSCC ( customercare@forexworld.com ) for details.

  • How do we pay?
    • For online shopping services, your Forexworld account has to be pre-funded. Pre-funding your account may be done in the following options:

      • Make a deposit to our BDO or BPI account at any branch.

        Deposit the Peso equivalent found in your invoice into our Peso Account with BDO

        • Account Name: Forexworld Philippines, Inc.
        • Account Number: 003430194746

        Deposit to our Peso Account with BPI

        • Account Name: Forexworld Philippines, Inc.
        • Account Number: 4011020394
      • Once deposited, simply fax the deposit slip to:

        • Simply fax the deposit slip to:

          Fax Number: +63 (2)-6383559
          Attention: Forexworld CSR

        • Upload the deposit slip in your respective Forexworld account through ADD FUNDS button.
        • Inform us of your payment via e-mail (customercare@forexworld.com) by attaching a scanned copy of your deposit slip

      For Shipping services, please take note that we do not accept CODs. Payment must be made as soon as we inform you (via email) of your invoice details.
  • Can we Pick-up items from Forexworld office?
    • Yes, you can pick-up packages from this address, provided that you notify Forex Online Shopping Customer Care (FOSCC) representatives ahead of time:

      1107B West Tower
      Philippine Stock Exchange Center,
      Exchange Rd., Ortigas Center,
      Pasig City, Metro Manila
      Philippines 1605

  • How do we know if the order was placed and how do we get updates?
    • You may login to your Forex Online Shopping account and view the status of your order or you may contact an FOSCC representative for questions or inquiries regarding your orders.

      Telephone Number:  +63 (2) 638 3555 to 58 loc. 105-107, 112, 117
      +63 (2) 719 02 64

      Mobile:  +63 917 865 9589 (Globe)

      Email:  customercare@forexworld.com

  • Can I place multiple items in one order?
    • Yes, you can order multiple items in one order for as long as it is from the same online store or supplier.

      For orders from a different supplier, another order should be created.

  • Can I order from ebay?
    • Yes, you can order items from ebay. If there is no " buy now " price, we can place a maximum bid for you only once.

  • What kinds of goods are prohibited?
    • Forex Online Shopping reserves the right to refuse confirmed orders that will fall under the following categories or items:
      • Currencies
      • Checks
      • Money orders
      • Travellers’ checks
      • Precious Metals
      • Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
      • Jewelry
      • Watches
      • Firearms
      • Ammunition
      • Gun parts and accessories (e.g. Reloaders)
      • Toy Guns
      • Explosives
      • Drugs and other prohibited substances
      • Lewd, obscene and pornographic materials
      • Perishables
      • Gambling paraphernalia
      • Industrial carbons
      • Combustible materials
      • Hazardous materials
      • Goods of commercial quantities
      • Large electronics and appliances
      • Big Car parts
      • Tires / Wheels and mags
      • Any item which falls within the restrictions of the CBP.
      • Any item whose importation is restricted by the Bureau of Customs of the Philippines.
      • Forex reserves the right to include similar items to this list without prior notice. (**Make it a habit to check item(s) with an FOSCC, especially if it would fall under the above-mentioned list or if you are unsure, to avoid inconvenience.)
      When in doubt, please email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
  • What can I ship?
    • Items such as the following:
      • Books
      • Toys
      • Household goods and personal effects
      • DVDs
      • School supplies
      • Clothes
      • Shoes
      • Bags
      • Vitamins (limited quantity)
      • Furniture
      • Electronic items
      • Food items (non perishable)

      Almost anything that you can order online from different online
      stores such as Ebay, Amazon, Best Buy, Gap, etc. 

      Bigger items may also be shipped.  Just advise us in advance so
      we can verify and confirm.

      Again, when in doubt, email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com
  • How do I go about doing this?
    • There are two types of orders to be placed:
      1. ONLINE SHOP orders - Ordering through shop.forexworld.us

      2. Drop Ship orders - your orders are delivered to our Forex US Warehouse

      Ordering through Forex Online Shopping
      Browse through online stores and let Forexworld do the ordering for you.

      1. Login to your account.
      2. Tell us what you want.
        • Browse through online stores e.g. Ebay, Amazon, BestBuy, Yahoo, Barnes & Noble.com and other online stores
        • In your Forexworld account and click "Create New Order" and fill in the necessary information and save the order transaction.
      3. Wait for Confirmation or Approval
        • You will then receive an email notification that informs you of the order transaction that has been made.
      4. Pre-pay in BDO
        • Add funds to your  Forex Online Shopping  account using any of the following methods:
          1. Make a deposit to Forexworld's Banco de Oro (BDO) account at any BDO branch.
          2. Make a deposit to Forexworld's Bank of the Philippine Islands (BPI) account at any BPI branch.
      5. Wait for your Order
      6. Request for Shipment
        • When item(s) are received in our warehouse, you may request for your item(s) to be shipped by sending an email to customercare@forexworld.com.
      A Service Fee of eight percent (8%) will be charged for Online Shopping order transactions exceeding twenty (20) different items per order.

      Note: Items of different size, style, color, scent and the like are considered a different item and counted as a separate item.



      Shop online and Deliver to Forex US Warehouse
      Shop online and have them delivered to our Forex US warehouse. We will then ship it to your Philippine address.

      1. Shop from online stores (e.g. Ebay, Amazon, BestBuy) and have item(s) delivered to our Forex US Warehouses
      2. US, California Warehouse

        YOUR NAME
        21136 S. Wilmington Ave., Unit 110
        Carson, CA 90810
        Tel no.  310-523-4080

        US, Virginia Warehouse

        YOUR NAME
        5222 Eisenhower Avenue,
        Alexandria, VA 22304
        Tel no.   703-823-1508

      3. Login to your Forex account in Forex Online Shopping.
        • Click "Create New Order" and specify the type of order to "Drop Ship".
        • Fill in the necessary information requested

        *Note: This would notify us in advance regarding packages that we should expect in our warehouse.

      4. Wait for Confirmation or Approval
        • You will then receive an email notification that informs you of the order transaction that has been made.
      5. Pre-pay in BDO
        • Add funds to your  Forex Online Shopping  account using any of the following methods:
          1. Make a deposit to Forexworld's Banco de Oro (BDO) account at any BDO branch.
          2. Make a deposit to Forexworld's Bank of the Philippine Islands (BPI) account at any BPI branch.
      6. Wait for your Order
      7. Request for Shipment
        • When item(s) are received in our warehouse, you may request for your item(s) to be shipped by sending an email to customercare@forexworld.com.

  • Will my ordered items be delivered in its original packaging?
    • Orders will be shipped in its original packaging from your suppliers. Forex reserves the right to open and inspect all orders delivered to our warehouses to make sure that no package contains any prohibited goods. This applies to both online shop and drop ship packages.

  • Where can I have my box delivered?
    • We can ship to almost anywhere in the Philippines.  We prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.

  • Can I purchase extra Insurance to cover total value of shipment?
    • No. Our boxes are insured for $100 to $500 depending on the size of the box used for shipping.

  • Can I purchase electronics and big ticket items?
    • Yes, we ship electronics and big ticket items. To get a quote, please inform us through email (customercare@forexworld.com) the following information in order for us to be able to provide you with a more accurate shipping rate:

      1. Box and product (item) dimension
      2. Product/Item description
      3. Item quantity
      4. Amount of the item
      5. Location of delivery (e.g. Metro Manila, Provincial area)

  • Are there Refunds or Warranties for the items ordered?
    • Forex Online Shopping and Forex Cargo in general does not offer any refunds or warranties of its own. Furthermore buyers are responsible for the shipping cost back to the US if they want to avail of the supplier's warranty. Items you buy abroad may be subject to warranty but Forex Online Shopping is not responsible for items not being functional when delivered.

  • How can I get a refund on my unused funds?
    • You may cash out unused funds anytime by:

      1. Calling our FOSCC Representatives
      2. Email our FOSCC Representatives a request for refund.

      • Once request is approved, a check will be made to your registered Name, which can be mailed to your registered address or which you can pick-up at our offices on a specified pick-up date/time.
      • In addition, our customer service representative(s) may suggest depositing these funds to your account to avoid the hassle of waiting for the check to be mailed or to avoid the hassle of travelling.

  • How do we track our boxes?
    • You can use Forexworld Box Tracker to check the status of your shipment at any time during and after delivery.
      or you may contact:

      Forex Cargo (Phils) Inc.
      69 Marcos Highway, San Isidro,
      Cainta Rizal 1900


      Tel. Nos.: +632 655-5830, , 
                        +632 655-5788 (PLDT)

      ***NOTE: Please be advised that a few days are needed to update the status in the box tracker as information are provided by our respective offices in the US once shipment are confirmed.

  • What is the Order Calculator?
    • The order calculator is a tool provided for the customers to be able to calculate a rough estimate of the total amount of orders made through Forex Online Shopping (Online Shop).

If this FAQ did not answer your question, please do not hesitate to email us at forexcal@forexdkm.com , forexdc@forexdkm.com or at customercare@forexworld.com