Customer Support Hotlines: +63 (2) 638 3558 or +63 (2) 719 0264
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Frequently Asked Questions

    • Forex Online Shopping (FOS) is the current online presence of Forex Cargo, Inc. launched last 2011.
  • What does FOS offer?
    • FOS provides online shoppers to shop for products online without the need for a credit card, PayPal account or similar online payment methods and this is called ONLINE SHOP.

      FOS also provides online shoppers to consolidate item(s) in one of our warehouses in the US and this is called DROP SHIP.

      Both services will deliver to the online shoppers’ specified address in the Philippines.
  • How does FOS work?
    • Click here to see our services.
  • How do I contact FOREX?
    • We may be reached through the following:
      California Warehouse, USA
      Telephone: (310) 523-4080
      Contact Persons: JP and Ging Carino

      Virginia Warehouse, USA
      Telephone: (703) 823-1508
      Contact Person: Carmen De Jesus

      Manila Warehouse, Philippines
      Telephone: (632) 661-3991
      (632) 661-3992
      (632) 655-5830
      (632) 655-5788
      (632) 392-9650
      Contact Person: Vicente Reyes

      Forex Online Shopping
      Telephone: (632) 638-3555 to 58
      local numbers 105-107, 112, 117
      Fax: (632) 638-3559
      Mobile: (63917) 865 9589
  • How much are your shipping rates?
    • Our rates vary depending on box sizes and delivery locations. Additional fees also apply for pick-up, handling, and repacking of your item(s). You may view our ocean freight shipping rates here. You may also use our air shipping rates calculator for additional reference.
  • How long does shipping take?
      • Approximately 4-6 Weeks for Metro Manila deliveries from the time the boxes are loaded in our container(s) and leave the port in US.
      • Approximately 6-8 Weeks for Provincial deliveries from the time the boxes are loaded in our container(s) and leave the port in US.
      • Approximately 7-10 Days for Metro Manila deliveries from the time the boxes are loaded and leave the port in US.
      • Contact our Forex Online Shopping Customer Care (FOSCC) representative for duration on Provincial deliveries.

      *** Do take note of certain delays that (roughly about a week or two depending on the incident) may be added to the above-mentioned period due to US and Philippine Customs random inspection of shipment, and other incident that is unexpected. You may contact our FOSCC through for further details.

  • Is there a weight limit to the packages that I send?
    • By default Forex ship via ocean and there is no weight limit. However, we do recommend that the size of your package(s) should be easily handled by at least two (2) people to ensure proper handling and storage.

      For airfreight packages, ask our FOSCC for weight and package restrictions.

      Or simply click here.
  • Will I be taxed for my shipment?
    • We include taxes and customs documentations in our charges for both ocean freight and sea freight.

      However, these charges are subject to change, as certain item(s) require tariff charge(s) and/or custom duties.

      You may send an inquiry to us about such item(s) by clicking here.
  • What can I ship?
    • You can ship almost anything that you can order from different online stores such as EBay, Amazon, etc. However, please be reminded that Forexworld reserves the right to refuse confirmed orders that will fall under list of prohibited item(s) (see list below).

      When in doubt, you may contact us through our hotline or email us at

      You may ship item(s) such as the following:

      • Books
      • Toys
      • Household goods and personal effects
      • DVDs
      • School supplies
      • Clothes
      • Shoes
      • Bags
      • Vitamins (limited quantity)
      • Furniture
      • Electronic items
      • Food items (non perishable)

      Items that fall under the following categories are prohibited:

      • Currencies
      • Checks
      • Money orders
      • Travellers’ checks
      • Precious Metals
      • Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
      • Jewelry
      • Watches
      • Firearms
      • Ammunition
      • Gun parts and accessories (e.g. Reloaders)
      • Toy Guns
      • Explosives
      • Drugs and other prohibited substances
      • Lewd, obscene and pornographic materials
      • Perishables
      • Gambling paraphernalia
      • Industrial carbons
      • Combustible materials
      • Hazardous materials
      • Goods of commercial quantities
      • Large electronics and appliances
      • Big car parts
      • Tires/wheels and mags
      • Any item which falls within the restrictions of the CBP.
      • Any item whose importation is restricted by the Bureau of Customs of the Philippines.

      Forex reserves the right to include similar items to this list without prior notice. (**Make it a habit to check item(s) with an FOSCC, especially if it would fall under the above-mentioned list or if you are unsure, to avoid inconvenience.)

  • Where can I have my box delivered?
    • We can ship to almost anywhere in the Philippines. However, we do prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.
  • Can I pick-up my package(s) when it arrives in the Philippines?
    • Yes you can! You can choose whether to pick-up your package(s) from either of our offices in the Philippines by notifying our FOSCC in advance to prepare your package(s).
      1. Forex Online Shopping office

        1107B Tektite West Tower
        Exchange Road, Ortigas Center,
        Pasig City 1605

        (632) 638-3555 to 58
        local numbers 105-107, 112, 117

        (632) 638-3559

        (63917) 865 9589

      2. Forex Cargo office

        69 Marcos Highway,
        San Isidro, Cainta, Rizal

        (632) 661-3991
        (632) 661-3992
        (632) 655-5830
        (632) 655-5788
        (632) 392-9650

        Contact Person:
        Vicente Reyes

  • Can I store my item(s) in your warehouse?
    • Yes, and we can store your item(s) for up to thirty (30) days in our warehouses. Packages that are stored beyond this time will be charged a storage fee of 10 USD per month until your box is finally shipped.

      To make sure your box(es) are shipped on time, get in touch with our FOSCC.

  • Will my ordered items be delivered in its original packaging?
    • Orders will be shipped in its original packaging from your online suppliers. Forex reserves the right to open and inspect all orders delivered to our warehouses to make sure that no package contains any prohibited goods. This applies to both online shop and drop ship packages.
  • Are there Refunds or Warranties for the items ordered?
    • Forex Online Shopping and Forex Cargo DOES NOT OFFER any refunds or warranties of its own. Online shoppers are responsible for the cost of shipping back to the US if they decide to avail of the online store’s warranty. Forex is not responsible for items not being functional when delivered.
  • How do I pay?
    • For online shopping services, your Forexworld account has to be pre-funded and this may be done through the following options:
      • Make a deposit to our BDO or BPI account at any branch.

        Deposit the Peso equivalent found in your order or invoice into our Peso Account

        Banco De Oro (BDO)
        Account Name: Forexworld Philippines, Inc.
        Account Number: 003430194746
        Bank of the Philippine Islands (BPI)
        Account Name: Forexworld Philippines, Inc.
        Account Number: 4011020394
      • Once deposited,

        • Upload the deposit slip in your respective Forexworld account through Add Funds button.
        • Inform us of your payment via e-mail ( by attaching a scanned copy of your deposit slip.
        • Fax the deposit slip to:

          Fax Number: (632) 638-3559
          Attention: FOSCC - Deposit

      For Shipping services, please take note that we DO NOT ACCEPT Cash On Deliveries (CODs). Payment must be made as soon as we inform you via email of your invoice details.
  • What if I paid more than the charges specified?
    • Do not worry. You can always use your extra payment as prepaid funds in your Forexworld account. If you choose to get the funds back, you may cash your funds anytime. Just call or email our FOSCC Representatives for a request for refund.

      Once request is approved, a check will be made to your registered Name, which can be mailed to your registered address or which you can pick-up at our offices on a specified pick-up date/time. In addition, our customer service representative(s) may suggest depositing these funds to your account to avoid the hassle of waiting for the check to be mailed or to avoid the hassle of travelling.

  • How do I track my boxes?
    • You can use Forexworld Box Tracker to check the status of your shipment at any time during and after delivery or you may contact our Forex Cargo office.

      *NOTE: A few days are needed to update the status in the box tracker as information is provided by our respective offices in the US once shipment are confirmed.

If this FAQ did not answer your question, please do not hesitate to email us at